Every Foxpress plan includes dedicated, hands-on support from a real sysadmin. No ticket queues, no bots, no outsourced help desks. Your support tier is matched to your hosting plan.
| Feature | Lite | Plus | Pro | Premium | Enterprise |
|---|---|---|---|---|---|
| Email Support | |||||
| Ticket System | |||||
| Response Time | 24 hr | 8 hr | 4 hr | 2 hr | 30 min |
| Phone/Text/Video Support | — | — | |||
| Migration Assistance | — | — | Priority | ||
| Onboarding Setup | — | Priority | Priority | ||
| Proactive Monitoring | — | — | — | ||
| Security Hardening | Basic | Basic | Full | Full | Full |
| Emergency Response | — | — | Priority | Priority | |
| Dedicated Sysadmin | — | — | — | ||
| Monthly Reports | — | — | — | — | |
| Strategy Calls | — | — | — | — | Monthly |